Contact

Contact Us

We’re here to help.
For order support, subscriptions, or business inquiries, please reach out using the information below.
Our team responds within 1–2 business days.

Customer Support

For questions regarding orders, shipping, local pickup, or general inquiries, please contact us via the form below or email.

Email: hello@jazzycheesecakes.com

Hours: Monday–Friday | 9:00 AM – 5:00 PM (ET)

To help us assist you efficiently, please include:

  • Your order number (if applicable)

  • The email used at checkout

  • Your delivery or pickup date

  • A brief description of your request

Cheesecake of the Month Club

For subscription support, please include:

  • Subscriber name and email

  • Plan length (3, 6, 9, or 12 months)

  • Whether your inquiry relates to a future shipment

Helpful reminders:

  • Monthly flavors are emailed on the 5th

  • Orders placed by the 10th ship the 3rd Tuesday of the month

Local Pickup (Charlotte Area)

If your inquiry relates to local pickup, please include:

  • Preferred pickup date and time window

  • Product(s) requested

  • Any dietary or allergy considerations

Pickup instructions will be confirmed once your order is placed.

Wholesale & Corporate Gifting

We proudly partner with cafés, restaurants, offices, and retailers.

For wholesale or large-volume gifting inquiries, please include:

  • Business name and location

  • Contact person and phone number

  • Estimated weekly or monthly volume

  • Preferred delivery days

  • Product formats of interest (slices, minis, jars, whole cheesecakes)

Wholesale inquiries: Wholesale@jazzycheesecakes.com
Suggested subject line: Wholesale Inquiry – [Business Name]

Media & Collaborations

For press features, brand collaborations, or special projects, please include relevant links and a brief overview of the opportunity.

Email press@jazzycheesecakes.com 

Send Us a Message

Please complete the form below and select the category that best fits your request.
A member of our team will be in touch shortly.

Seasonal Note (Optional – Valentine’s)

💘 Valentine’s Day Orders:
To ensure Valentine’s delivery, orders must be placed by February 10th.

Jazzy Cheesecakes are handcrafted in small batches and shipped with care.